To ensure your jewellery arrives in time for Christmas, please place your order before the dates below:

Australia (via Australia Post):
Parcel Post – Interstate: Wednesday, December 17
Parcel Post – QLD: Monday, December 22
Express Post: Monday, December 22

New Zealand (via NZ Post):
International Standard: Thursday, December 11

We recommend ordering as early as possible, as delivery timeframes can vary during the festive season. Once shipped, you’ll receive tracking details via email.

Our pieces are designed to be worn and loved every day, but like all fine jewellery, they need care to keep their shine.

CARE
Avoid prolonged exposure to water, such as showering, swimming and sweat from a long workout. Avoid harsh cleaning agents, perfumes and applying skincare directly to your jewellery. Regularly buff your jewellery with a polishing cloth to remove discolouration and maintain shine.

STORAGE
If storing for prolonged periods, place your jewellery in a small airtight bag with a silica gel packet, away from sunlight. This helps slow down oxidation and keeps your pieces looking bright.

CLEANING
Combine 1–2 drops of dish soap in lukewarm water and soak your jewellery for 2–3 minutes. Using a soft bristle brush or cloth, gently clean the surface and any hard-to-reach areas. Rinse with clean lukewarm water, pat dry with a soft cloth and let air dry for 10 minutes before storing.

With proper care, your gold vermeil jewellery can last for years. Our pieces are crafted with a quality sterling silver base and thick 18k gold plating, offering greater durability than standard plating. Sterling silver has its own material value and can always be replated for years to come. Stay tuned for our re-plating service to support ongoing sustainability.

To preserve the bond between the gold coating and the sterling silver base, avoid prolonged exposure to water and any harsh chemicals or perfumes.

Over time, a natural softening of the gold tone and finish may occur which is part of the natural beauty of the materials that we use.

We want you to love your jewellery. If you experience an issue — such as a defect, unexpected wear, damage in transit, incorrect item — please contact us at orders@thefridaedit.com.au within 30 days of receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item

Our team will assess your claim and, where applicable, arrange a replacement, repair, or refund in line with our policy and Australian and New Zealand consumer guarantees.